Terms Of Use

Effective Date: 28/05/2025
Last Updated: 28/05/2025
Applies To: All users of RedSwitches’ dedicated servers, bare metal servers, and related services.

Welcome to RedSwitches. These Terms of Use (“Agreement”) govern your use of all services provided by RedSwitches PTE Ltd. (“RedSwitches”, “we”, “our”, or “us”). By accessing or using our services, you (“Customer”, “you”, or “your”) agree to be legally bound by this Agreement, along with our Master Service Agreement (MSA), Acceptable Use Policy (AUP), and Privacy Policy.

1. Acceptance of Terms

By placing an order or accessing the services, you acknowledge and agree to these Terms. This Agreement becomes effective upon:

• Submission of your order via our website, or
• Your first use of any RedSwitches service

We may revise these Terms at any time by updating this page. Continued use of our services constitutes your acceptance of any changes.

2. Services Provided

RedSwitches offers infrastructure services, including:

• Dedicated server hosting
• Bare metal servers
• Networking, IP allocation, and datacenter access
• Optional services such as DDoS protection, firewall configurations, and managed support

Use of the services is granted under a non-exclusive, non-transferable license. You do not obtain ownership of the underlying infrastructure.

3. Account Responsibilities

You are responsible for:

• Ensuring all information provided to RedSwitches is accurate and up to date
• Keeping your login credentials secure
• Ensuring your use and that of your users complies with our AUP
• Backing up your data unless you have explicitly purchased managed backup services

4. Payment Terms

4.1 Invoicing

Invoices for setup, upgrades, and recurring services are sent via email. Service fees are:

• Due in advance for recurring billing
• Due immediately for one-time charges and overages

4.2 Payment Methods

Accepted forms include PayPal, credit/debit cards, bank transfers, and cryptocurrencies.

4.3 Refund Policy

• No refunds are provided after 24 hours, and we reserve the right to deny refunds at our discretion
• All refund requests are subject to review and are not guaranteed. Refunds may be denied if the reason provided does not meet our eligibility criteria or is deemed inappropriate.

5. Term and Termination

This Agreement remains in effect until terminated by either party.

5.1 You May Terminate:

• By giving notice as per the agreement
• A notice of 15 days is mandatory for canceling the contract or services with monthly payment term

5.2 We May Terminate:

• With 30 days’ notice, for any reason
• With 15 days’ notice, if you breach this Agreement and fail to resolve the issue
• Immediately, if you violate our AUP or use the services unlawfully

6. Prohibited Use

You must not use the services to:

• Engage in illegal activities (e.g., hacking, fraud, child exploitation, etc.)
• Distribute malware or spam
• Host prohibited content such as public torrents or illegal VPN/proxy services
• Violate the rights of third parties

See our AUP for a detailed list of prohibited actions.

7. Service Suspension

We may suspend your services without notice if:

• You breach this Agreement or the AUP
• Your activities threaten our infrastructure or other customers
• Legal or regulatory obligations require us to do so

8. Disclaimers and Limitations

RedSwitches provides services “as is” and “as available”, and we do not guarantee:

• Uninterrupted or error-free performance
• Restoration of data if not backed up
• That our services will meet your business requirements

We are not liable for:

• Data loss
• Downtime caused by third parties or force majeure
• Financial losses or indirect damages

Our liability is limited to the amount paid by you for the services during the previous one (1) month.

9. Intellectual Property

All software, infrastructure, tools, and materials provided by RedSwitches remain our exclusive property or that of our licensors. You may not:

• Copy, reverse-engineer, or modify our systems
• Sell, rent, or sublicense access to our services
• Remove any branding or legal notices

10. Governing Law & Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the Republic of Singapore, without giving effect to any conflict of law principles.

Any dispute, controversy, or claim arising out of or in connection with this Agreement, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the SIAC Rules for the time being in force, which rules are deemed to be incorporated by reference in this clause.

• The seat of arbitration shall be Singapore.
  
  
• The tribunal shall consist of one arbitrator.
  
  
• The language of the arbitration shall be English.
  
  

Each party irrevocably submits to the jurisdiction of the courts of Singapore for the purposes of enforcing any arbitral award or seeking interim or injunctive relief, where necessary. The parties agree that the courts of Singapore shall have exclusive jurisdiction in such matters.

11. Notices

Notices related to this Agreement should be sent to:

📧 Email: [email protected]
📍 Address: 20 Collyer Quay, #09-01, Singapore 049319

12. Entire Agreement

This Terms of Use page, along with the MSA, AUP, and Privacy Policy, constitutes the full agreement between you and RedSwitches.