Terms of Use

1. Introduction & Acceptance

1.1 Who We Are

RedSwitches Pte Ltd. (“RedSwitches”, “we”, “us”, or “our”) is a bare-metal cloud infrastructure provider incorporated in Singapore (UEN: [UEN NUMBER]). We provide dedicated physical server hardware, GPU infrastructure, network connectivity, and related services to businesses and individual professionals worldwide. Our registered business address is accessible at https://www.redswitches.com/contact-us/.

1.2 What These Terms Cover

These Terms of Service (“Terms” or “ToS”) govern your access to and use of all services, products, infrastructure, dashboards, APIs, and websites provided by RedSwitches (collectively, “Services”). By creating an account, placing an order, activating a service, or using any portion of the Services, you (“Client”, “you”, or “your”) agree to be bound by these Terms.

1.3 Incorporated Documents

These Terms incorporate by reference the following documents, each of which forms part of the binding agreement between you and RedSwitches:

• Acceptable Use Policy (AUP), available at https://www.redswitches.com/acceptable-usage-policy/
• Service Level Agreement (SLA), available at https://www.redswitches.com/service-level-agreement/
• Privacy Policy, available at https://www.redswitches.com/privacy-policy/

In the event of a conflict between these Terms and any incorporated document, these Terms prevail unless the incorporated document expressly states otherwise.

1.4 Binding Agreement

These Terms form a legally binding contract. If you are entering into these Terms on behalf of a company, organization, or other legal entity, you represent that you have authority to bind that entity, and “you” and “your” refer to that entity throughout these Terms.

1.5 Eligibility

You must meet the eligibility requirements in Section 4 to use the Services. If you do not agree with these Terms or do not meet the eligibility requirements, you must not use the Services.

2. Definitions

The following terms have the meanings assigned below when used in these Terms:

2.1 “Services” means all products, infrastructure, features, and services provided by RedSwitches Pte Ltd., including but not limited to bare-metal dedicated servers, GPU infrastructure (Metal GPU), Blockchain Node hosting, IP Transit, colocation, managed services, control panel and dashboard access, and any APIs or related tools.

2.2 “Client” means the individual or legal entity that enters into these Terms with RedSwitches and holds the primary account.

2.3 “Account” means the unique customer account registered with RedSwitches through which Services are ordered, managed, and accessed.

2.4 “Service Order” means a confirmed purchase or provisioning request for a specific Service, submitted through the RedSwitches dashboard, portal, or other order mechanism.

2.5 “Content” means all data, files, software, applications, code, websites, communications, and other material that the Client stores, transmits, or processes using the Services.

2.6 “Reseller” means a Client who purchases Services for the purpose of providing infrastructure access, directly or indirectly, to Sub-Clients.

2.7 “Sub-Client” means any third party who receives infrastructure access through a Reseller’s use of RedSwitches Services.

2.8 “End User” means any individual who accesses or uses applications, services, or systems hosted on RedSwitches infrastructure, with or without a direct relationship with RedSwitches.

2.9 “IP Addresses” means Internet Protocol addresses (IPv4 and IPv6) assigned to Client for use with the Services, whether owned by RedSwitches, sourced from regional Internet registries (ARIN, RIPE NCC), or provided by upstream network providers.

2.10 “Billing Period” means the recurring period for which Services are invoiced, monthly, quarterly, or annually, as specified in the applicable Service Order.

2.11 “Due Date” means the date on which a payment is due, as shown on the invoice.

2.12 “Termination” means the permanent cancellation of a Service, resulting in immediate data deletion and cessation of all access.

2.13 “Suspension” means the temporary deactivation of a Service (powered off, data intact) pending resolution of a payment default or AUP violation.

2.14 “AUP” means the RedSwitches Acceptable Use Policy, as updated from time to time, available at https://www.redswitches.com/acceptable-usage-policy/.

2.15 “SIAC” means the Singapore International Arbitration Centre.

2.16 “Force Majeure Event” has the meaning set out in Section 15.

2.17 “BYOIP” means Bring Your Own IP, the arrangement by which a Client routes their own IP address space through RedSwitches infrastructure, subject to Section 10.5.

3. Service Description

3.1 What RedSwitches Provides

RedSwitches provides dedicated physical hardware and network connectivity. Depending on the Service purchased, this includes:

(a) Bare-Metal Dedicated Servers: Single-tenant physical servers deployed exclusively for the Client’s use. RedSwitches provisions the hardware, connects it to our network, and delivers power and cooling. The Client receives full administrative (root/administrator) access to the server via the RedSwitches dashboard.

(b) GPU Infrastructure (Metal GPU): Dedicated physical servers equipped with NVIDIA H100, L40S, A100, or other GPU configurations, optimized for AI/ML training and inference, high-performance computing, and graphics rendering workloads.

(c) Blockchain Node Hosting: Bare-metal infrastructure configured and optimized for blockchain node operation, validator hosting, and related Web3 infrastructure workloads.

(d) IP Transit: Direct upstream connectivity services providing bandwidth and routing to and from the public Internet.

(e) Colocation (where applicable): Provision of physical rack space, power, and network connectivity for Client-owned hardware, subject to facility-specific terms.

3.2 What RedSwitches Does Not Provide

The following are explicitly outside RedSwitches’s scope and remain entirely the Client’s responsibility unless a separate managed services agreement is in place:

• Operating system (OS) installation, configuration, patching, and security hardening;
• Application software, databases, web servers, and any software stack running on the server;
• Firewall configuration and network security at the OS level;
• Data backup and disaster recovery;
• Content moderation and legal compliance for Client Content; and
• Any layer above the physical hardware and network interface.

3.3 Monitoring Scope

RedSwitches monitors its hardware and network infrastructure at all times to maintain service availability, detect hardware failures, and identify network-level anomalies. This monitoring operates at the infrastructure layer.

RedSwitches does not access, monitor, moderate, or control Client Content. We have no visibility into operating system activity, application behavior, user data, files, databases, or any other layer above the physical hardware and network interface, unless a Client has separately requested and enabled OS-level monitoring as a managed service.

OS Monitoring (Optional): OS-level monitoring is available as a complementary managed service upon written request. Clients who activate this service expressly authorize RedSwitches to access OS-level telemetry for the purposes of monitoring, alerting, and infrastructure support. This does not alter RedSwitches’s position as a passive infrastructure provider with respect to Content.

3.4 Client Dashboard and Control

The Client controls the operating system and all aspects of the software environment through the RedSwitches dashboard. This includes server power controls (boot, reboot, shutdown), OS reinstallation, IPMI/KVM access, and network configuration within the allocated resources. Clients are fully responsible for all actions taken via their dashboard credentials.

4. Account Registration and Eligibility

4.1 Eligibility Requirements

To open an account and use the Services, you must:

(a) be at least 18 years of age, or the minimum legal age of contractual capacity in your jurisdiction if higher; or (b) be a validly incorporated company, partnership, or other legal entity with authority to enter binding contracts.

RedSwitches does not knowingly provide Services to minors. If we become aware that an account is held by a person who does not meet these requirements, we may immediately terminate the account.

4.2 KYC and Identity Verification

(a) Credit/Debit Card Payments: Clients paying by credit or debit card are required to complete Know Your Customer (KYC) verification before their first invoice is processed or upon request by RedSwitches. KYC requirements may include government-issued photo ID, proof of address, and other verification documents as required by our payment processors or applicable law.

(b) Cryptocurrency Payments: Clients paying by cryptocurrency (USDT, USDC, BTC, or other accepted cryptocurrencies) are not required to complete KYC as a condition of account creation. Anti-Money Laundering (AML) compliance for cryptocurrency transactions is handled by our payment processor (Cryptomus). By electing to pay in cryptocurrency, you represent that your use of cryptocurrency is lawful in your jurisdiction and that you are not a designated person under any applicable sanctions regime.

(c) Sanctions Screening: Regardless of payment method, RedSwitches may screen account holders against applicable sanctions lists (including OFAC, MAS, and UN Security Council lists). Services will not be provided to sanctioned individuals, entities, or jurisdictions.

4.3 One Account Per Entity

Each individual or legal entity may maintain only one Account unless RedSwitches grants prior written approval for additional accounts. Creating multiple accounts to circumvent enforcement actions, payment obligations, or eligibility requirements is prohibited and may result in immediate termination of all associated accounts.

4.4 Account Security

You are fully responsible for:

(a) maintaining the confidentiality of your account credentials, including passwords, two-factor authentication codes, API keys, and SSH keys; (b) all activities that occur under your Account, whether or not authorized by you; and (c) notifying RedSwitches immediately at security@redswitches.com if you suspect unauthorized access to your Account.

RedSwitches is not liable for any loss or damage arising from unauthorized account access where the Client failed to take reasonable security precautions or failed to notify RedSwitches promptly.

4.5 Accurate Information

You agree to provide accurate, current, and complete information during registration and to maintain the accuracy of that information throughout the term of your Account. False or misleading account information may result in immediate termination.

5. Billing and Payment

5.1 Prepaid Services

All Services are provided on a prepaid basis. Payment must be received and cleared before a Service is provisioned or renewed. RedSwitches does not extend credit facilities or post-paid billing arrangements unless separately agreed in writing.

5.2 Billing Periods and Annual Contracts

Services may be billed on a monthly, quarterly, or annual basis as specified in the Service Order. Annual contracts are available and typically include pricing benefits over monthly billing. Annual contract fees are invoiced at the start of the contract term and are non-refundable except as specified in Section 7.

5.3 Accepted Payment Methods

RedSwitches currently accepts the following payment methods:

(a) Credit and Debit Cards: Processed via third-party payment processors. Card transactions are subject to processor terms and fraud screening.

(b) Bank Transfer: Available for qualifying accounts. Bank transfer payments must include the invoice number as a payment reference. Services are not provisioned until cleared funds are received.

(c) Cryptocurrency: USDT (Tether), USDC (USD Coin), and BTC (Bitcoin) are accepted via Cryptomus. Cryptocurrency payments are processed by Cryptomus and are subject to Cryptomus’s terms. Cryptocurrency payments are irreversible. Confirmed cryptocurrency transactions cannot be reversed or refunded to the original payment method; refunds, where applicable, are issued as store credit only (see Section 7.3).

5.4 Auto-Renewal

Services renew automatically at the end of each Billing Period unless the Client cancels auto-renewal before the renewal date. RedSwitches will send an email reminder to the Client’s registered address at least 7 days before the scheduled renewal date. The Client may cancel auto-renewal at any time through the RedSwitches dashboard before the renewal date. Cancellation of auto-renewal takes effect at the end of the current Billing Period.

5.5 Pricing and Taxes

All prices are listed in US Dollars (USD) and are exclusive of applicable taxes, levies, duties, and surcharges unless expressly stated otherwise. Clients are responsible for all taxes applicable to their purchase, including value-added tax (VAT), goods and services tax (GST), withholding tax, and any other tax imposed by any jurisdiction. RedSwitches reserves the right to adjust pricing with reasonable notice; price changes take effect at the next renewal date.

5.6 Invoice Disputes

If you believe an invoice is incorrect, you must raise a dispute with our billing team at legal@redswitches.com within 30 days of the invoice date. After 30 days, invoices are deemed accepted and disputes will not be entertained. Raising a billing dispute does not suspend your obligation to pay undisputed amounts by the Due Date.

6. Non-Payment and Service Suspension/Termination

6.1 Payment Default Timeline

If payment is not received by the Due Date, the following escalation schedule applies automatically:

6.2 Suspension State

During Suspension, the server is powered off but data remains intact on the hardware. The Client cannot access the server or its data during Suspension. Suspension does not constitute a waiver of the outstanding balance. To restore the Service, the Client must pay the full outstanding balance, including any late charges.

6.3 Termination and Data Deletion

Upon Termination for non-payment, all Client data stored on the affected hardware is immediately and permanently deleted. RedSwitches has no obligation to retain, recover, or provide access to Client data following Termination. The Client waives any claim against RedSwitches for data loss resulting from Termination due to non-payment.

6.4 No Obligation to Maintain Backups

RedSwitches does not maintain backups of Client data. The Client is solely responsible for maintaining their own backups throughout the term of service and for ensuring data is preserved before the 72-hour termination window.

6.5 Reactivation

RedSwitches may, at its sole discretion, allow reactivation of a suspended service upon receipt of full payment within the 24-to-72-hour window. Reactivation is not guaranteed and is subject to hardware and IP address availability at the time of payment.

6.6 Chargebacks

If a Client initiates a chargeback, payment reversal, or dispute through their payment provider without first attempting to resolve the matter with RedSwitches, we may immediately suspend all associated accounts and services pending investigation. A chargeback fee may apply. Fraudulent chargebacks will be reported to relevant fraud databases and payment networks.

7. Refund Policy

7.1 No Refunds as Default

RedSwitches operates a no-refund policy as a default. All fees paid to RedSwitches are non-refundable once a service has been provisioned, except as expressly stated in this Section 7.

7.2 Exceptions to the No-Refund Policy

RedSwitches will consider a refund request only in the following circumstances:

(a) Persistent Hardware Failure: If the server hardware assigned to the Client suffers a hardware failure that RedSwitches is unable to resolve or replace within a commercially reasonable timeframe, the Client may be eligible for a pro-rated refund or service credit for the affected period.

(b) Extended Downtime: If cumulative service downtime in a calendar month exceeds 48 hours due to causes within RedSwitches’s direct control (excluding Force Majeure Events, client-caused outages, and upstream provider failures), the Client may request a service credit or pro-rated refund for the affected period.

Refund requests under this Section must be submitted within 15 days of the relevant incident to legal@redswitches.com, with supporting documentation.

7.3 Cryptocurrency Payment Refunds

Where a refund is approved and the original payment was made in cryptocurrency, the refund will be issued as RedSwitches account credit only. Cryptocurrency refunds to the original wallet address are not available due to the irreversible nature of cryptocurrency transactions.

7.4 Chargebacks and Payment Reversals

Initiating a chargeback or unauthorized payment reversal for Services that were provisioned and delivered is not an eligible refund mechanism. Such actions may result in account suspension and additional fees.

8. Limitation of Liability

8.1 Liability Cap

To the maximum extent permitted by applicable law, RedSwitches’s total cumulative liability to the Client for any and all claims arising out of or related to these Terms or the Services, whether in contract, tort, negligence, strict liability, or any other theory, is limited to the fees actually paid by the Client to RedSwitches in the one (1) calendar month immediately preceding the event giving rise to the claim.

8.2 Exclusion of Consequential Damages

To the maximum extent permitted by applicable law, RedSwitches is not liable for any:

(a) indirect, incidental, special, consequential, punitive, or exemplary damages; (b) loss of profits, revenue, business, contracts, or anticipated savings; (c) loss of goodwill, reputation, or business opportunity; (d) business interruption or downtime costs; (e) cost of substitute services or infrastructure; or (f) any other economic or commercial loss,

even if RedSwitches has been advised of the possibility of such damages, and even if the limited remedy set forth in these Terms fails of its essential purpose.

8.3 No Liability for Data Loss

RedSwitches provides infrastructure, not backup or data management services. RedSwitches is not liable for any loss, corruption, or destruction of Client data, whether arising from hardware failure, service termination, AUP enforcement, Force Majeure Events, or any other cause. The Client is solely responsible for maintaining adequate backups and redundancy for all critical data.

8.4 No Liability for Third-Party Actions

RedSwitches is not liable for:

(a) actions, failures, or outages of upstream network providers, Internet exchange points, or other third-party network infrastructure; (b) actions taken by law enforcement, regulatory bodies, or government agencies against Client infrastructure or data; (c) activities of Resellers, Sub-Clients, End Users, or other third parties using Services directly or indirectly; (d) failures of third-party services, APIs, or platforms that Client relies on; or (e) events constituting Force Majeure as defined in Section 15.

8.5 Services “As Is” and “As Available”

The Services are provided “AS IS” and “AS AVAILABLE.” RedSwitches makes no warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non-infringement, or uninterrupted or error-free operation. RedSwitches does not warrant that the Services will meet the Client’s specific requirements or that defects will be corrected within any particular timeframe.

8.6 Uptime Commitment

RedSwitches targets 99.99% network and hardware uptime on a best-effort basis. This commitment is aspirational and does not constitute a service credit guarantee or warranty of any kind unless separately set out in a signed SLA addendum. The SLA available at https://www.redswitches.com/service-level-agreement/ describes our standard uptime measurement methodology.

9. Indemnification

9.1 Client Indemnification Obligation

The Client agrees to indemnify, defend, and hold harmless RedSwitches Pte Ltd. and its directors, officers, employees, agents, successors, and assigns (collectively, “Indemnified Parties”) from and against any and all claims, demands, actions, losses, damages, liabilities, penalties, fines, costs, and expenses (including reasonable attorneys’ fees and legal costs) arising out of or related to:

(a) the Client’s Content, including any claim that such Content infringes or misappropriates the intellectual property rights, privacy rights, or other rights of any third party; (b) the Client’s applications, software, or systems hosted on RedSwitches infrastructure; (c) activities of the Client’s End Users or sub-accounts; (d) activities of Sub-Clients where the Client is acting as a Reseller; (e) any violation of this AUP, these Terms, or any applicable law by the Client, its employees, contractors, Resellers, Sub-Clients, or End Users; and (f) any third-party claim arising from the use of the Services by the Client or any party acting under or through the Client’s account.

9.2 Indemnification Procedure

RedSwitches will: (a) notify the Client promptly in writing upon becoming aware of any indemnifiable claim (provided that delay in notification does not reduce the indemnification obligation except to the extent the Client is materially prejudiced by the delay); (b) permit the Client, at the Client’s expense, to control the defense and settlement of such claim; and (c) provide reasonable cooperation to the Client in the defense, at the Client’s cost. RedSwitches reserves the right to participate in the defense with counsel of its choosing at its own expense. The Client may not settle any claim that imposes obligations or restrictions on RedSwitches without RedSwitches’s prior written consent.

10. IP Addresses

10.1 Assignment and Ownership

IP addresses assigned to Client in connection with the Services are either:

(a) owned by RedSwitches Pte Ltd. and allocated from our ARIN or RIPE NCC registered address space; or (b) owned by our upstream network providers and sub-allocated to RedSwitches for client use.

In either case, IP addresses are licensed to the Client for the duration of the active Service term only. Clients acquire no ownership rights, title, or interest in any IP address.

10.2 Restrictions on IP Addresses

The Client must not:

(a) sell, transfer, sublicense, or assign IP addresses to any third party (other than as part of a legitimate Reseller arrangement approved by RedSwitches); (b) advertise or announce IP addresses via BGP or any routing protocol without RedSwitches’s prior written approval; (c) use IP addresses for activities that would cause them to be listed on spam blacklists, abuse databases, or reputation blocklists through Client’s own actions; or (d) retain or use IP addresses after the relevant Service has been terminated.

10.3 Return of IP Addresses

Upon Termination or expiry of a Service, the Client’s license to use associated IP addresses ends immediately. The Client must cease all use of and routing for those IP addresses. RedSwitches will reclaim the IP addresses at Termination.

10.4 No Guarantee of Specific IPs

RedSwitches does not guarantee that specific IP addresses will remain assigned to the Client for the duration of the service term. RedSwitches may reassign IP addresses with reasonable prior notice in circumstances such as network reconfiguration, regulatory requirements, or upstream provider changes. Where possible, alternative IPs of equivalent quality will be provided.

10.5 Bring Your Own IP (BYOIP)

Clients wishing to route their own IP address space through RedSwitches infrastructure (BYOIP) must submit a written request for approval before deployment. BYOIP arrangements are subject to technical feasibility review, Letter of Authorization (LOA) or Route Origin Authorization (ROA) documentation, and RedSwitches’s ongoing right to withdraw approval if the BYOIP prefix is associated with abuse or policy violations.

11. Data, Backups, and Data Deletion

11.1 Client’s Responsibility for Data

The Client is solely and entirely responsible for all Content stored, processed, or transmitted on RedSwitches infrastructure, including its accuracy, legality, backup, and security. RedSwitches has no obligation to review, maintain, recover, or protect Client data.

11.2 No RedSwitches Backups

RedSwitches does not maintain, create, or store backups of Client data. The Client must implement their own backup solution, which may include backup services hosted on separate infrastructure, external storage, or third-party backup providers. RedSwitches recommends maintaining at least one off-site backup copy of all critical data at all times.

11.3 Data Deletion Upon Termination

Upon Termination of a Service, whether due to non-payment, AUP violation, Client-initiated cancellation, or any other reason, all Client data stored on the affected hardware will be permanently and irrecoverably deleted. Deletion occurs immediately upon Termination and cannot be reversed. The Client acknowledges this and waives any claim against RedSwitches for data loss following a Termination event.

11.4 Secure Data Removal Responsibility

Prior to cancelling or migrating away from a Service, the Client is responsible for migrating all data they wish to retain to alternative infrastructure. RedSwitches is not responsible for assisting with data migration after Termination has been initiated.

12. Bandwidth

12.1 Plan-Specific Bandwidth Allocations

Bandwidth allocations vary by server configuration, data center location, and the specific Service Order. Exact bandwidth terms, including included monthly transfer volumes, burst rates, and overage charges (if any), are specified in the applicable Service Order or product listing.

12.2 Unmetered Bandwidth Plans

Where a Service is described as “unmetered,” this refers to the absence of a hard monthly transfer cap. Unmetered plans remain subject to a fair use policy. Fair use means the bandwidth may not be used for activities that disproportionately consume network resources, degrade the experience of other RedSwitches clients, or constitute abuse of the RedSwitches network.

12.3 Overages

Where a Service has a defined monthly transfer cap, traffic exceeding the cap will be charged at the overage rate specified in the Service Order or current price list. RedSwitches will make reasonable efforts to alert the Client before overage charges are incurred.

12.4 Traffic Shaping and Network Management

RedSwitches reserves the right to implement traffic shaping, rate limiting, or network management measures where necessary to maintain network integrity, respond to abuse, or comply with upstream provider policies. Where possible, affected Clients will be notified before such measures are implemented.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms, the AUP, and all agreements incorporated herein are governed by and construed in accordance with the laws of the Republic of Singapore, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG).

13.2 Mandatory Arbitration

Any dispute, controversy, or claim arising out of or in connection with these Terms (including any dispute regarding the existence, validity, or termination of these Terms) that cannot be resolved by good-faith negotiation between the parties within 30 days of written notice of the dispute shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the SIAC Arbitration Rules then in force.

13.3 Arbitration Terms

The arbitration shall be conducted on the following terms:

• Seat: Singapore
• Language: English
• Arbitrator(s): One (1) arbitrator unless the parties agree otherwise or the SIAC determines that three arbitrators are warranted
• Governing Law: Laws of the Republic of Singapore
• Confidentiality: All arbitration proceedings, awards, and submissions shall be confidential

13.4 Emergency Relief

Nothing in this Section prevents either party from seeking urgent injunctive, interim, or other emergency relief from a Singapore court to prevent or restrain irreparable harm pending constitution of an arbitral tribunal.

13.5 Waiver of Class Actions

All disputes must be brought in the parties’ individual capacities only. Neither party may bring or participate in any class action, collective arbitration, or representative proceeding arising out of or related to these Terms.

14. Policy Changes

14.1 Right to Update

RedSwitches may update, amend, or replace these Terms at any time. Updates are effective upon posting to redswitches.com/terms-of-use. For material changes, RedSwitches will make reasonable efforts to notify Clients via email to their registered address at least 14 days before the change takes effect.

14.2 Continued Use as Acceptance

Your continued use of the Services following the effective date of an update constitutes your acceptance of the updated Terms. If you do not agree with the updated Terms, you must stop using the Services and terminate your account before the effective date of the change.

14.3 No Retroactive Effect

Updated Terms apply prospectively from their effective date. Pre-existing payment obligations, confirmed Service Orders, and pending enforcement actions are governed by the Terms in effect at the time those events arose, except where the update is required to comply with applicable law.

15. Force Majeure

15.1 Definition

A “Force Majeure Event” means any event or circumstance beyond RedSwitches’s reasonable control that prevents, delays, or materially impairs RedSwitches’s ability to perform its obligations under these Terms, including but not limited to:

(a) natural disasters, earthquakes, floods, storms, hurricanes, fires, or extreme weather events; (b) acts of war, invasion, armed conflict, terrorism, or civil unrest; (c) pandemics, epidemics, or public health emergencies declared by a government or international body; (d) government actions, legislation, regulations, sanctions, export controls, or regulatory interventions; (e) data center failures, including power grid failures, cooling system failures, fire suppression events, or physical security incidents at third-party facility operators; (f) upstream network provider outages, submarine cable cuts, backbone network disruptions, or Internet exchange point failures; (g) fiber cuts, carrier routing failures, or widespread BGP disruptions; (h) hardware supply chain shortages, component unavailability, or shipping delays due to logistics disruptions; (i) semiconductor shortages or manufacturing constraints affecting hardware procurement; and (j) any other cause beyond RedSwitches’s reasonable control, regardless of foreseeability.

15.2 Effect

During a Force Majeure Event, RedSwitches’s obligations under these Terms are suspended to the extent affected by the event. RedSwitches will make reasonable efforts to notify Clients of the Force Majeure Event and its expected duration as soon as reasonably practicable. Force Majeure Events do not relieve the Client of payment obligations for Services already provisioned.

15.3 Extended Force Majeure

If a Force Majeure Event continues for more than 30 consecutive days, either party may terminate the affected Services upon written notice, without penalty. In such case, RedSwitches will provide a pro-rated refund for the unused prepaid period of the terminated Service.

16. General Provisions

16.1 Entire Agreement

These Terms, together with the AUP, SLA, Privacy Policy, and any executed Service Orders or addenda, constitute the entire agreement between the Client and RedSwitches with respect to the Services, and supersede all prior discussions, representations, negotiations, and agreements, whether written or oral, relating to the same subject matter.

16.2 Severability

If any provision of these Terms is found by a court or arbitral tribunal of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable. If modification is not possible, the provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.

16.3 Assignment

RedSwitches may assign, transfer, or novate these Terms, in whole or in part, to any affiliate, successor entity, or acquirer without the Client’s consent. The Client may not assign, transfer, or delegate any rights or obligations under these Terms without RedSwitches’s prior written consent. Any purported assignment by the Client without such consent is void.

16.4 Waiver

No failure or delay by either party in exercising any right under these Terms constitutes a waiver of that right. A waiver of any particular breach or default does not constitute a waiver of any subsequent breach or default of the same or any other provision. Waivers must be in writing and signed by an authorized representative to be effective.

16.5 Notices

Unless otherwise specified, all notices, demands, and other communications under these Terms must be in writing and sent by email to the addresses specified below (or as updated by either party in writing):

• Client: To the email address registered to the Client’s Account
• RedSwitches: To legal@redswitches.com (for legal notices); abuse@redswitches.com (for abuse-related matters); security@redswitches.com (for security matters)

Notices are deemed received: (a) when sent by email, upon transmission (provided no bounce or delivery failure notification is received within 24 hours).

16.6 Relationship of Parties

The relationship between RedSwitches and the Client is that of independent contractors. Nothing in these Terms creates any partnership, joint venture, agency, employment, or fiduciary relationship between the parties.

16.7 No Third-Party Beneficiaries

These Terms are for the sole benefit of RedSwitches and the Client. Nothing in these Terms, express or implied, is intended to or creates any rights in any third party.

16.8 Export Controls and Sanctions Compliance

The Client agrees to comply with all applicable export control laws, trade sanctions, and related regulations, including those of Singapore, the United States (OFAC, EAR, ITAR), the European Union, and the United Nations. The Client represents that it is not, and that its beneficial owners and controllers are not, a person or entity listed on any applicable sanctions list or located in a jurisdiction subject to comprehensive sanctions.

16.9 Survival

The following Sections survive the expiration or termination of these Terms: Sections 1.3, 2, 6.3, 7, 8, 9, 10.2, 10.3, 11.3, 13, 16. All payment obligations accrued before Termination survive Termination.

16.10 Language

The authoritative version of these Terms is in English. Translations, if any, are provided for convenience only and have no legal effect. In the event of any conflict between a translated version and the English version, the English version prevails.

17. Contact

For questions about these Terms of Service, contact:

RedSwitches Pte Ltd. redswitches.com