Refund & Cancellation Policy

1. Introduction & Scope

This Refund & Cancellation Policy (“Policy”) applies to all services provided by RedSwitches Pte Ltd. (“RedSwitches,” “we,” “us,” or “our”), including bare-metal dedicated servers, GPU infrastructure, IP Transit, and any related services offered through redswitches.com.

By placing an order and activating services with RedSwitches, you (“Client,” “you,” or “your”) agree to the terms of this Policy. This Policy forms part of and should be read alongside our Terms of Service and Acceptable Use Policy.

2. No Refund Policy

RedSwitches operates a strict no-refund policy. All fees paid for services are non-refundable unless an exception expressly listed in Section 3 applies.

2.1 Rationale

RedSwitches provides bare-metal dedicated server infrastructure. Unlike cloud or shared hosting, each deployment involves the exclusive allocation of physical resources to a single client. Upon service activation, we commit the following resources solely to your account:

• Physical hardware, a dedicated server is allocated exclusively to you and cannot be reassigned to other clients during your service period
• IP address assignment, IPv4 and IPv6 addresses are reserved and routed specifically for your use
• Network provisioning, bandwidth capacity, switch ports, and routing configurations are established for your deployment
• Operating system deployment, your selected OS is installed, configured, and made accessible via the client dashboard

These commitments represent real costs and resource expenditures that RedSwitches incurs at the point of provisioning, regardless of whether you use the server. Services are considered delivered upon provisioning, and fees paid reflect that delivery.

2.2 No Trial Period

We do not offer a trial period or money-back guarantee. We strongly encourage prospective clients to review our server configurations, data center locations, and network specifications before placing an order. Our support team is available to answer pre-sales questions.

3. Exceptional Refund Cases

Refunds are available only in the circumstances described in this section and are granted entirely at RedSwitches’ sole discretion following internal review. The existence of these exceptions does not entitle any client to a refund as a matter of right.

3.1 Persistent Hardware Failure

If your server experiences a verified hardware failure (e.g., failed drive, faulty RAM, defective NIC) that RedSwitches is unable to resolve within a reasonable timeframe, generally understood as 72 hours from the time a fault is confirmed, you may request a pro-rata credit or refund for the affected downtime period. Hardware failures caused by client-side actions (e.g., OS misconfiguration, kernel issues) are not eligible.

3.2 Cumulative Downtime Exceeding 48 Hours in a Calendar Month

If cumulative service downtime attributable to RedSwitches infrastructure failures exceeds 48 hours in any single calendar month, you may submit a refund request for the proportional unused portion of that month’s fees. “Downtime” for this purpose means the server is entirely unreachable due to a confirmed infrastructure fault on RedSwitches’ side and excludes:

• Scheduled maintenance windows communicated in advance
• Downtime caused by client OS, software, or configuration issues
• Network disruptions outside RedSwitches’ control (e.g., upstream transit outages, DDoS attacks against your IP)
• Any period during which OS-layer access was unavailable but hardware was operational

To initiate a claim under this section, open a support ticket within 14 calendar days of the end of the affected billing month with documentation of the outage periods.

4. Cryptocurrency Payment Refunds

For payments made via cryptocurrency (including USDT, USDC, BTC, or any other digital asset accepted through our payment processor):

• No cash or cryptocurrency refunds are issued under any circumstances.
• Eligible exceptional refund amounts (Section 3) will be applied as account credit (store credit) denominated in USD, redeemable against future RedSwitches invoices.
• Store credit has no cash value, is non-transferable, and expires 12 months from the date of issuance unless otherwise specified.

This policy reflects the irreversible nature of cryptocurrency transactions and the volatility of exchange rates between payment date and any potential refund date.

5. Credit Card Chargebacks

5.1 Chargeback = Immediate Account Suspension

If you initiate a credit card chargeback or payment dispute with your card issuer or payment processor for any RedSwitches charge, your account will be immediately suspended pending investigation. All active services, including servers, network connectivity, and access to the client dashboard, will be suspended at that time.

5.2 Investigation Process

Upon receiving notice of a chargeback, RedSwitches will investigate the circumstances. During this period:

• You will not have access to suspended services
• Data on suspended servers is not guaranteed to be preserved beyond the non-payment termination window in Section 6.4
• We may contact you to resolve the dispute directly

5.3 Fraudulent Chargebacks

If a chargeback is determined to be fraudulent, unauthorised, or filed in bad faith (e.g., services were delivered as described and the chargeback was used as a mechanism to obtain services without payment), RedSwitches reserves the right to:

• Permanently terminate your account and all associated services
• Pursue recovery of amounts owed through collections or legal proceedings
• Report the matter to relevant payment processors, fraud prevention services, and, where applicable, law enforcement

Initiating a chargeback does not release you from your obligation to pay for services rendered. We encourage clients who have billing concerns to contact our support team before filing a chargeback.

6. Cancellation

6.1 Monthly Services

You may cancel a monthly service at any time through the client portal or by contacting support. Cancellation stops the service at the end of the current billing period. There are no early termination fees for monthly services. No refund is issued for any unused portion of the current billing period.

6.2 Annual Services

Annual plans are committed for a 12-month term. You may cancel at any time, but:

• No pro-rata refund is issued for the unused portion of the annual term
• Cancellation prevents auto-renewal at the end of the 12-month period
• Annual plans must be cancelled before the renewal date to avoid being charged for another term (see Section 6.3)

6.3 Auto-Renewal Cancellation

All services are set to auto-renew by default. To prevent renewal:

• Monthly services: cancel before your next billing date
• Annual services: cancel at least 7 calendar days before your renewal date

Cancellations submitted after the renewal date has passed will take effect at the end of the newly renewed term and are not eligible for a refund.

6.4 Non-Payment Termination

If a payment is not received by its due date, the following schedule applies:

Data wiped upon termination is unrecoverable. RedSwitches is not liable for any loss of data resulting from termination due to non-payment. To avoid service interruption, ensure your payment method is up to date and sufficient funds are available on each billing date.

7. Service Changes

7.1 Upgrades

If you upgrade your service (e.g., move to a higher-specification server or add additional IP addresses):

• The upgrade takes effect as soon as it is provisioned
• You will be charged a pro-rata amount for the remainder of the current billing cycle based on the price difference between the old and new plan
• Subsequent billing cycles will reflect the new plan price in full

7.2 Downgrades

If you downgrade your service (e.g., move to a lower-specification server):

• The downgrade takes effect at the start of the next billing cycle
• No refund or credit is issued for the difference in price for the current billing cycle
• Downgrades are subject to hardware availability and may require server migration; our support team will coordinate this with you

8. How to Cancel

You can cancel your services through either of the following methods:

1. Client Portal: Log in at redswitches.com, navigate to your service, and use the cancellation option. This is the fastest method and generates an immediate confirmation.
2. Support Email: Send a cancellation request to support@redswitches.com from the email address associated with your account. Include your account username or service ID. Cancellations via email are processed within one business day.

Cancellation requests must be submitted by an authorised account holder. RedSwitches will send a confirmation once cancellation is processed. If you do not receive confirmation within two business days, please follow up with our support team.

9. Modifications

RedSwitches reserves the right to update or modify this Policy at any time. Material changes will be communicated to clients via email or a notice in the client portal at least 14 calendar days before they take effect. Continued use of RedSwitches services after the effective date of any change constitutes acceptance of the revised Policy.

For questions about this Policy, contact us at support@redswitches.com.