Acceptable Use Policy (AUP)

1. Introduction & Scope

1.1 About RedSwitches

RedSwitches Pte Ltd. (“RedSwitches”, “we”, “us”, or “our”) is a bare-metal cloud infrastructure provider incorporated in Singapore. We provide dedicated physical server hardware, power, and network connectivity to clients worldwide. We are not a shared hosting provider, domain registrar, or traditional web host. Each client receives exclusive use of the physical hardware assigned to them.

1.2 What We Monitor

RedSwitches monitors its network and hardware at all times to maintain service integrity, detect hardware failures, and respond to network-level abuse. We do not access, monitor, moderate, or control the content, operating systems, applications, or data stored or processed on client hardware. Operating system (OS) monitoring is available as a complementary managed service upon written request, absent such a request, the OS and everything running on it remains entirely within the client’s control and responsibility.

1.3 Scope of This Policy

This Acceptable Use Policy (“AUP”) governs all use of RedSwitches services, including dedicated bare-metal servers, GPU infrastructure (Metal GPU), Blockchain Node hosting, IP Transit, colocation, and any other services provided by RedSwitches (collectively, “Services”). This AUP applies to:

• All clients who have entered into a service agreement with RedSwitches;
• Resellers who provide RedSwitches-hosted infrastructure to their own customers;
• Sub-clients and end users of resellers; and
• Any person or entity accessing or using RedSwitches infrastructure, directly or indirectly.

1.4 Relationship to Other Documents

This AUP is incorporated by reference into the RedSwitches Terms of Service. In the event of a conflict, the Terms of Service prevails unless this AUP expressly states otherwise. RedSwitches also maintains a Privacy Policy available at redswitches.com.

1.5 Policy Purpose

RedSwitches maintains this AUP to:

(a) protect the integrity, performance, and reputation of the RedSwitches network and infrastructure; (b) protect other clients from disruption caused by abusive use; (c) comply with applicable laws across all jurisdictions in which we operate; and (d) maintain cooperative relationships with upstream network providers, Internet exchange points, and law enforcement agencies.

2. Definitions

The following terms have the meanings assigned below when used in this AUP:

2.1 “Services” means all products, services, and infrastructure provided by RedSwitches Pte Ltd., including but not limited to bare-metal dedicated servers, GPU infrastructure, Blockchain Node hosting, IP Transit, colocation, managed services, and any associated control panel, API, or dashboard access.

2.2 “Client” means any individual, company, or legal entity that has a service agreement with RedSwitches and is the primary accountholder.

2.3 “Content” means any data, files, software, applications, communications, websites, code, media, or other material stored, transmitted, or processed using the Services.

2.4 “Reseller” means a Client who purchases Services from RedSwitches for the purpose of providing those Services, or services derived from them, to third parties (Sub-Clients).

2.5 “Sub-Client” means any individual, company, or legal entity that receives infrastructure access, directly or indirectly, through a Reseller’s use of RedSwitches Services.

2.6 “End User” means any individual who accesses, uses, or interacts with any application, service, or system hosted on RedSwitches infrastructure, whether or not they have a direct relationship with RedSwitches.

2.7 “RedSwitches Network” means the aggregate of physical hardware, network infrastructure, IP address space, data center facilities, and upstream connectivity operated by or on behalf of RedSwitches Pte Ltd.

2.8 “Zero-Tolerance Activity” means any activity listed in Section 3 of this AUP that results in immediate service termination without prior warning and without eligibility for a refund.

2.9 “Prohibited Activity” means any activity listed in Section 4 of this AUP that is subject to tiered enforcement under Section 7.

2.10 “AUP Violation” means any act or omission by a Client, Reseller, Sub-Client, or End User that contravenes any provision of this AUP.

3. Zero-Tolerance Activities

The following activities constitute immediate grounds for service termination without prior warning, without refund of any prepaid fees, and with notification to law enforcement where applicable. RedSwitches will cooperate fully with relevant authorities in all cases involving these activities.

3.1 Child Sexual Abuse Material (CSAM) and Child Exploitation

Hosting, distributing, transmitting, facilitating, or in any way making available any material that sexually exploits, depicts, or endangers minors is strictly prohibited. This includes:

• Child sexual abuse material (CSAM) of any kind, whether photographic, video, illustrated, computer-generated, or otherwise;
• Grooming material, luring communications, or any content designed to facilitate the sexual exploitation of a child;
• Virtual or AI-generated depictions of minors in sexual contexts; and
• Any website, application, forum, or service that facilitates access to, distribution of, or the creation of the above.

RedSwitches will immediately terminate services, preserve relevant evidence, and notify applicable law enforcement and reporting bodies (including NCMEC, INTERPOL, or relevant national authorities) upon identification or credible report of such material.

3.2 Phishing, Credential Harvesting, and Social Engineering

Using the Services to conduct phishing campaigns, credential harvesting, or social engineering attacks is prohibited. This includes:

• Hosting fake login pages, cloned websites, or deceptive interfaces designed to capture usernames, passwords, financial credentials, or personal information;
• Sending or facilitating phishing emails, SMS messages, or other communications designed to deceive recipients into disclosing credentials or sensitive data;
• Operating infrastructure used to redirect, intercept, or capture authentication tokens, session cookies, or identity data; and
• Social engineering toolkits, pretext calling infrastructure, or any service designed to deceive individuals into taking actions against their interests.

3.3 DDoS Attacks and Attack Infrastructure

Using the Services to launch, facilitate, or enable Distributed Denial of Service (DDoS) or other denial-of-service attacks is prohibited. This includes:

• Launching DDoS, UDP flood, SYN flood, HTTP flood, amplification, or any other form of volumetric or application-layer attack against any target;
• Operating booter, stresser, IP stresser, or DDoS-for-hire services or panels;
• Hosting or providing command-and-control (C2) infrastructure used to coordinate attack traffic;
• Developing, selling, or distributing DDoS-as-a-service tools or access; and
• Participating in coordinated attack campaigns, even in a supporting or logistical capacity.

3.4 Malware, Ransomware, Trojans, and Command-and-Control Infrastructure

Using the Services to develop, host, distribute, or operate malicious software is prohibited. This includes:

• Hosting or distributing malware, ransomware, spyware, adware, keyloggers, rootkits, worms, or viruses;
• Operating command-and-control (C2) servers for botnets, malware campaigns, or remote access trojans (RATs);
• Providing malware-as-a-service (MaaS), ransomware-as-a-service (RaaS), or exploit kit hosting;
• Hosting exploit packs, drive-by download infrastructure, or malicious redirect chains; and
• Using the Services as staging, pivot, or exfiltration infrastructure in any malware operation.

3.5 Terrorism, Violent Extremism, and Recruitment

Using the Services to support, promote, or facilitate terrorism or violent extremism is prohibited. This includes:

• Hosting content that promotes, glorifies, or incites acts of terrorism, mass violence, or genocide;
• Operating recruitment, radicalization, or propaganda infrastructure for designated terrorist organizations or violent extremist groups;
• Facilitating the financing, planning, or coordination of terrorist acts or mass violence events; and
• Distributing manifestos, instructional material, or propaganda designed to incite violence against specific groups or individuals.

3.6 Human Trafficking and Exploitation

Using the Services to facilitate, support, or profit from human trafficking or exploitation is prohibited. This includes:

• Hosting platforms, forums, or marketplaces that facilitate trafficking of persons for labor or sexual exploitation;
• Advertising, recruitment, or logistics infrastructure supporting trafficking operations; and
• Content designed to deceive individuals into trafficking situations or to facilitate control over trafficked persons.

4. Prohibited Activities

The following activities are prohibited and subject to tiered enforcement as described in Section 7. Depending on the severity, frequency, and potential harm of the violation, RedSwitches may issue a written warning, suspend services, or terminate services. RedSwitches reserves the right to escalate directly to termination without a prior warning if the activity poses immediate risk to the RedSwitches Network, other clients, or third parties.

4.1 Spam and Unsolicited Messaging

Sending or facilitating bulk unsolicited commercial email (UCE/spam), SMS, push notifications, or other messaging to recipients who have not given informed, verifiable consent is prohibited. This includes:

• Sending bulk email without confirmed recipient opt-in or in violation of the CAN-SPAM Act, CASL, or equivalent applicable laws;
• Operating open mail relays, spambot infrastructure, or email harvesting tools;
• Selling, renting, or using harvested email lists for unsolicited communications; and
• Operating SMS spamming or robocall infrastructure.

4.2 Copyright Infringement

Hosting content that infringes third-party intellectual property rights is prohibited after exhaustion of the DMCA notice-and-takedown process or equivalent applicable procedure. RedSwitches will process valid takedown notices in accordance with applicable law. Repeated or willful infringement after a valid takedown notice may result in immediate termination.

4.3 Unauthorized Network Scanning and Reconnaissance

Conducting unauthorized port scanning, vulnerability scanning, network reconnaissance, or probing of third-party systems without the explicit written permission of the system owner is prohibited. This includes:

• Running automated scanners against IP address ranges without authorization;
• Conducting stealth scans, OS fingerprinting, or service enumeration on systems you do not own or administer; and
• Operating services that enable others to conduct unauthorized scanning.

Authorized security research conducted on systems you own or administer with the target system owner’s explicit written consent is permitted.

4.4 Cryptocurrency Mining Without Prior Written Approval

Operating cryptocurrency mining, farming, plotting, or staking operations using RedSwitches infrastructure without prior written approval from RedSwitches is prohibited. This restriction applies to all forms of cryptocurrency consensus mechanisms, including but not limited to proof-of-work mining, proof-of-space/time (Chia-style) plotting and farming, and high-intensity GPU-based mining operations.

Clients seeking to operate mining workloads must contact their account manager or email legal@redswitches.com to request prior written approval before deploying any mining workload.

4.5 Open Proxies, Open Resolvers, and Open Relays

Operating services that allow unrestricted third-party use of RedSwitches network resources as a proxy, relay, or resolver is prohibited. This includes:

• Open HTTP/HTTPS proxies accessible to the general public without authentication;
• Open DNS resolvers that respond to queries from arbitrary sources;
• Open mail (SMTP) relays; and
• Anonymizing proxy services, VPN exit nodes, or Tor exit nodes that facilitate abuse of the RedSwitches Network or enable circumvention of abuse tracking.

4.6 Illegal Gambling Operations

Operating unlicensed or illegal online gambling, lottery, sports betting, or gaming services in jurisdictions where such operations require a license or are prohibited is not permitted.

4.7 Sale of Controlled or Prohibited Substances

Hosting marketplaces, storefronts, or platforms that facilitate the sale, distribution, or procurement of controlled substances, prescription drugs without authorization, or other prohibited goods in violation of applicable laws is prohibited.

4.8 Fraud, Identity Theft, and Financial Crimes

Using the Services to perpetrate fraud, identity theft, or financial crimes is prohibited. This includes:

• Operating fake storefronts, fraudulent investment schemes, Ponzi schemes, or pyramid schemes;
• Identity theft or impersonation of individuals, companies, government agencies, or other entities;
• Carding forums, stolen financial data marketplaces, or infrastructure used to monetize stolen credentials; and
• Money laundering infrastructure or services.

4.9 Violation of Applicable Laws

Any use of the Services that violates the laws of:

(a) the Republic of Singapore (as RedSwitches’s jurisdiction of incorporation); (b) the jurisdiction in which the physical server is located; or (c) the client’s own jurisdiction of residence or incorporation,

is prohibited. Clients are solely responsible for determining the legality of their activities in all applicable jurisdictions before deploying services on RedSwitches infrastructure.

5. Adult Content Policy

5.1 General Position

RedSwitches takes a jurisdiction-based approach to adult content. Legal adult content is not categorically prohibited, but its permissibility depends on the physical location of the server and the applicable laws of that jurisdiction.

5.2 Permitted Jurisdictions

Legal adult content, meaning content that depicts or involves consenting adults and is lawful in the applicable jurisdiction, is permitted only on servers located in jurisdictions where such content is legal and regulated. For example, servers located in Amsterdam, Netherlands, may host legal adult content in compliance with Dutch law, EU regulations, and applicable content laws.

Clients must independently verify the legality of their adult content in the server’s physical jurisdiction before deploying such services on RedSwitches infrastructure.

5.3 Restricted Jurisdictions

Adult content is not permitted on servers in jurisdictions where it is prohibited or restricted by applicable law. Clients are responsible for understanding and complying with the laws of the jurisdiction in which their server is physically located.

5.4 Age Verification Requirements

Where required by applicable law, clients hosting adult content must implement age verification systems that meet or exceed the legal standard in the server’s physical jurisdiction and in any jurisdiction from which users are served. RedSwitches does not provide or operate age verification infrastructure, this is entirely the client’s responsibility.

5.5 Absolute Prohibition on Minor-Involved Content

No content involving minors in any sexual or exploitative context is permitted under any circumstances, in any jurisdiction, on any RedSwitches infrastructure. This prohibition is absolute, zero-tolerance, and not subject to the jurisdiction-based analysis in Sections 5.2 and 5.3. Any violation will be treated as a Zero-Tolerance Activity under Section 3.1.

5.6 Compliance Responsibility

Clients hosting adult content are solely responsible for:

• Compliance with all applicable laws governing adult content in the server’s physical jurisdiction;
• Implementing required age verification, record-keeping (e.g., 18 U.S.C. §2257 for US-related content), consent documentation, and performer identity verification;
• Ensuring content involves only consenting adults and that appropriate documentation is maintained; and
• Complying with any applicable licensing or regulatory requirements.

6. Reseller Responsibility

6.1 Right to Resell

Clients may resell access to RedSwitches infrastructure to their own Sub-Clients, subject to the Terms of Service and this AUP.

6.2 Reseller Accountability

A Reseller assumes full and unconditional responsibility for all activities conducted by their Sub-Clients on RedSwitches infrastructure. Any AUP violation by a Sub-Client is treated as a violation by the Reseller. RedSwitches will enforce this AUP against the Reseller directly, regardless of which party originated the violating activity.

6.3 Obligation to Enforce

Resellers must:

(a) incorporate this AUP (or terms at least as restrictive) into their agreements with all Sub-Clients before granting access to RedSwitches infrastructure; (b) actively enforce this AUP against Sub-Clients upon becoming aware of a violation; (c) terminate Sub-Client access promptly upon demand from RedSwitches where RedSwitches determines a Sub-Client’s activity violates this AUP; and (d) maintain records sufficient to identify Sub-Clients in the event of an abuse complaint or law enforcement request.

6.4 No Shield for Resellers

The fact that an AUP violation was committed by a Sub-Client and not by the Reseller directly does not limit RedSwitches’s right to take enforcement action, including suspension or termination of the Reseller’s account, under Section 7.

6.5 Reseller Indemnification

Resellers shall indemnify, defend, and hold harmless RedSwitches Pte Ltd. and its directors, employees, and agents from any claims, damages, losses, fines, penalties, or costs (including reasonable legal fees) arising from the activities of their Sub-Clients on RedSwitches infrastructure.

7. Enforcement

7.1 Monitoring and Detection

RedSwitches monitors its network and hardware infrastructure at all times. RedSwitches does not proactively monitor client content. Enforcement is primarily initiated through:

• Abuse complaints submitted to abuse@redswitches.com by third parties;
• Automated network-level detection of anomalous traffic patterns (e.g., volumetric outbound traffic consistent with DDoS attacks);
• Notifications from law enforcement, regulatory agencies, or trusted reporters; and
• Reports from other Clients or network peers.

7.2 Tiered Enforcement for Prohibited Activities

For activities listed in Section 4, RedSwitches generally follows a three-step enforcement process:

Step 1, Written Warning: RedSwitches sends a written notice to the Client’s registered email address describing the suspected violation, evidence, and required corrective action, with a reasonable timeframe for compliance (typically 24–72 hours, depending on severity).

Step 2, Service Suspension: If the Client fails to remediate the violation within the specified timeframe, or if the violation continues or recurs, RedSwitches may suspend the affected service (powered off, data intact) pending resolution.

Step 3, Service Termination: If the violation is not resolved following suspension, or if a suspended Client fails to respond within a reasonable period, RedSwitches may terminate the service and permanently delete all associated data.

7.3 Immediate Suspension Without Warning

Notwithstanding the tiered process in Section 7.2, RedSwitches reserves the right to suspend services immediately and without prior written warning if:

(a) the activity is causing or is imminently likely to cause harm to the RedSwitches Network, other clients, or third parties; (b) the activity is generating abuse complaints or legal demands that require immediate action; (c) upstream providers, peering partners, or law enforcement request or require immediate action; or (d) in RedSwitches’s reasonable judgment, delay would increase harm or liability.

Following an immediate suspension, RedSwitches will notify the Client by email and allow a reasonable opportunity to respond before proceeding to termination, unless the violation falls under Section 3 (Zero-Tolerance Activities).

7.4 Zero-Tolerance Activities

For activities listed in Section 3, RedSwitches will:

(a) immediately terminate the service upon identification or credible report of the violation; (b) apply no prior warning and no cure period; (c) issue no refund of any prepaid fees; and (d) notify relevant law enforcement or reporting bodies as appropriate and as required by law.

7.5 Law Enforcement Cooperation

RedSwitches cooperates with law enforcement agencies and regulatory bodies in all applicable jurisdictions. RedSwitches may disclose client account information, traffic data, and related records in response to valid legal process, without prior notice to the Client unless legally prohibited from providing such notice.

7.6 Preservation of Rights

RedSwitches’s enforcement rights under this AUP are in addition to, and do not limit, any rights under the Terms of Service, applicable law, or in equity. RedSwitches reserves all rights not expressly stated.

8. Reporting Abuse

8.1 How to Report

To report abuse, policy violations, or suspected illegal activity involving RedSwitches infrastructure, send an email to:

abuse@redswitches.com

8.2 Required Information

To help us investigate and respond effectively, abuse reports should include as much of the following information as possible:

• Source IP address: The IP address from which the abusive activity originated
• Timestamp(s): Date, time, and timezone of each incident (UTC preferred)
• Evidence: Log excerpts, email headers, packet captures, screenshots, or other supporting documentation
• Nature of the abuse: Description of the activity (e.g., spam, DDoS, phishing, malware distribution)
• Your contact information: Name, organization, and email address for follow-up
• Affected systems or targets: IP addresses, domains, or systems that were targeted or impacted

8.3 Response and Investigation

RedSwitches reviews all abuse reports and will investigate credible complaints. We do not guarantee a response to every report, but we take all credible abuse reports seriously and act on confirmed violations. We cannot share details of enforcement actions with third parties due to confidentiality obligations.

8.4 CSAM Reporting

Reports of child sexual abuse material (CSAM) should also be submitted to:

• NCMEC (US): CyberTipline at cybertipline.org
• Internet Watch Foundation (UK/EU): report.iwf.org.uk
• Singapore Police Force: spf.gov.sg (or call 999 for urgent matters)

9. Modifications to This AUP

9.1 Right to Modify

RedSwitches may update, amend, or replace this AUP at any time. Updates are effective upon posting to redswitches.com. RedSwitches will make reasonable efforts to notify Clients of material changes via email to their registered address, but is not obligated to provide advance notice for non-material clarifications or formatting changes.

9.2 Continued Use as Acceptance

Continued use of the Services following the posting of an updated AUP constitutes acceptance of the updated terms. If a Client disagrees with any update, their sole remedy is to stop using the Services and terminate their account in accordance with the Terms of Service.

9.3 Responsibility to Review

Clients are responsible for reviewing this AUP periodically. The current version is always available at https://www.redswitches.com/acceptable-usage-policy/.

10. Contact

For questions about this AUP, contact:

RedSwitches Pte Ltd. redswitches.com