Acceptable Use Policy (AUP)

Effective Date: 28/05/2025
Last Updated: 28/05/2025

This Acceptable Use Policy (“AUP”) outlines acceptable and unacceptable uses of RedSwitches’ services. It is an integral part of the Master Service Agreement (MSA) and applies to all customers, users, and third parties who access or use any infrastructure, server, or resource provided by RedSwitches India Pvt. Ltd. (“RedSwitches”, “we”, “us”, or “our”).

By using our services, you agree to abide by this policy and ensure that your users and affiliates do the same.

1. Purpose

The purpose of this AUP is to ensure that RedSwitches’ network, systems, and services are used responsibly, lawfully, and in a manner that preserves performance and integrity for all users.

2. Prohibited Uses

Customers must not use RedSwitches services to:

A. Engage in Illegal or Harmful Activities

• Distribute or host content that violates any applicable local, state, national, or international law.
• Participate in or promote:
  • Child exploitation or pornography
  • Human trafficking
  • Drug distribution or sale
  • Illegal arms dealing
  • Terror Activities
  • Fraudulent schemes or phishing
  • Unauthorized surveillance or spyware
  • Copyright or trademark infringement
  • Hosting or operating illegal gambling or lottery websites

B. Violate Network or System Security

• Access, probe, or scan networks or systems without authorization
• Launch denial-of-service (DoS), distributed DoS (DDoS), or brute-force attacks
• Deploy or operate public VPNs, proxies, or TOR exit nodes without prior written permission
• Distribute malware, ransomware, rootkits, keyloggers, or trojans

C. Send Unsolicited or Malicious Communication

• Send Unsolicited Bulk Email (spam)
• Use purchased email lists or unverified recipients
• Operate mailing lists without confirmed opt-in mechanisms
• Send deceptive or harmful messages designed to defraud, harass, or mislead others

D. Host Prohibited Content

• Content that is defamatory, obscene, incites violence, or promotes hate speech
• Content that threatens bodily harm or property damage
• Content that violates export control laws or sanctions
• Public torrents or open proxy services

3. Adult Content Policy

• Legal adult content is permitted only where such content is legal in both:
  • The location of the data center
  • The customer’s country of residence or operation
• Customers in jurisdictions where adult content is prohibited (e.g., India) may not host or distribute such content on RedSwitches servers.

4. Network Abuse and Misuse

• Using excessive bandwidth or CPU in ways that degrade service for others
• Running peer-to-peer services (e.g., seedboxes) or mass streaming without authorization
• Circumventing bandwidth limitations through unauthorized configurations
• Engaging in abusive behavior toward RedSwitches personnel or systems

5. Responsibility for End Users

You are responsible for the behavior and activities of your customers, employees, contractors, and anyone using your server or services. You must ensure:

• All users adhere to this AUP
• Immediate action is taken if a violation occurs within your network

RedSwitches reserves the right to directly act on violations, including suspension or termination, without prior notice.

6. Service Suspension and Termination

RedSwitches reserves the right to suspend or terminate any account or service without notice if:

• This AUP is violated
• Illegal activity is detected
• Service usage poses a risk to the infrastructure or other users

Suspension may include blocking IPs, revoking server access, or halting data transmission.

7. Monitoring and Enforcement

While RedSwitches does not proactively monitor all content or customer activity, we may investigate:

• Abuse reports or third-party complaints
• Excessive resource usage or suspicious behavior
• Allegations of policy violations

Content or data may be reviewed and action taken when required by law or internal policy.

8. Reporting Abuse

To report abuse, violations, or suspicious activity, contact:
📧 [email protected]

Please include as much detail as possible, including timestamps, server IP, log excerpts, and a description of the issue.

9. Modifications

RedSwitches may update this AUP at any time. Revisions will be published at: https://www.redswitches.com/acceptable-usage-policy/
Continued use of the service after such changes constitutes acceptance of the updated policy.

10. Enforcement Disclaimer

Failure to enforce any part of this policy in a particular instance does not constitute a waiver of RedSwitches’ rights to enforce the policy at any time or against any customer.