Privacy Policy

Effective Date: 28/5/2025
Last Updated: 28/5/2025
Applies To: All RedSwitches services, including dedicated servers, bare metal servers, and any other infrastructure offerings.

RedSwitches PTE Ltd. (“RedSwitches”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal and business information you share with us. This Privacy Policy outlines how we collect, use, store, and disclose your information, in accordance with applicable Singapore laws and international standards where relevant.

By using our services, you agree to the terms outlined in this Privacy Policy, as well as in our Master Service Agreement (MSA) and Acceptable Use Policy (AUP).

1. Information We Collect

We collect the following categories of information:

a. Customer Information

Information you provide when registering, placing an order, or interacting with support, including:

• Full name
• Company name (if applicable)
• Billing address
• Email address
• Phone number
• Payment information (e.g., card details, bank transfer references)

b. Service Data

Data related to your use of our services:

• IP addresses
• Server activity logs
• Bandwidth usage
• Hardware diagnostics and monitoring
• Login timestamps

c. Technical and Usage Data

Through our systems and support platform, we collect:

• Device information
• Operating system
• Access times and behavior
• Cookies and web tracking tools

2. How We Use Your Information

We use your data to:

• Provision, manage, and improve services
• Authenticate users and prevent unauthorized access
• Process payments and send invoices
• Provide technical support
• Comply with applicable laws and respond to lawful requests
• Prevent, detect, and investigate fraud, abuse, or security threats

We do not sell or rent customer data.

3. Data Access and Processing

RedSwitches may access your data only to the extent necessary to:

• Fulfill our contractual obligations
• Maintain service performance
• Respond to technical issues or abuse complaints

Access may also be granted to:

• Trusted vendors under confidentiality agreements (e.g., data centers, payment processors)
• Legal or regulatory bodies upon receipt of valid legal process

4. Customer Responsibilities

As outlined in our MSA:

• You retain ownership of your data.
• You are solely responsible for the legality, accuracy, and security of the content hosted on our servers.
• You must take appropriate measures to back up your data.
• You must ensure that your use of the Services complies with applicable laws and third-party rights.

5. Data Security

We employ industry-standard safeguards to protect your information, including:

• Encryption (SSL/TLS) for data in transit
• Access controls and authentication layers
• Continuous server monitoring
• Secure infrastructure and physical access control at data centers

Despite our efforts, no system is 100% secure. We disclaim responsibility for data loss due to customer actions, software vulnerabilities, or force majeure incidents.

6. Data Retention

We retain your data:

• As long as your account is active
• For a limited period thereafter to comply with tax, regulatory, or legal obligations
• You may request deletion of your account or data, subject to contractual and legal requirements

7. International Data Transfers

As a global provider, we may store and process data outside your country of residence, including in the European Union, the United States, and Singapore. We take appropriate measures to ensure data protection compliance across jurisdictions.

8. Disclosure to Authorities

We may disclose information:

• To comply with applicable Singapore or international legal obligations (e.g., subpoenas, court orders)
• To enforce our rights under the MSA or AUP
• In response to verified abuse complaints
• If required to prevent fraud, harm, or cybersecurity threats

9. Cookies and Tracking Technologies

Our website and support systems use cookies and third-party analytics tools to:

• Understand user behavior
• Improve site performance
• Retain user preferences
  You may control cookie settings in your browser; however, disabling cookies may limit site functionality.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our services implies acceptance of the revised policy.

11. Contact Us

For privacy-related inquiries or requests, please contact:

📧 Email: [email protected]
📍 Office: 20 Collyer Quay, #09-01, Singapore 049319