Cookie Policy | RedSwitches
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Cookie Policy

Effective 16 April 2026Last updated 16 April 2026

Effective Date: 16 April 2026 Last Updated: 16 April 2026

1. Introduction

This Cookie Policy explains what cookies are, how RedSwitches Pte Ltd. (“RedSwitches,” “we,” “us,” or “our”) uses them, and how you can control your cookie preferences.

Cookies are small text files placed on your device (computer, tablet, or mobile) when you visit a website. They allow the website to remember your actions and preferences, such as login status, language, or display settings, over a period of time, so you don’t have to re-enter them every time you return or navigate between pages.

This policy applies to:

This policy does not cover cookies or tracking technologies used on websites operated by our clients on their own servers. Those are the responsibility of the respective client.

We comply with the EU ePrivacy Directive (2002/58/EC) as implemented in the Netherlands (Article 11.7a of the Dutch Telecommunications Act), the General Data Protection Regulation (GDPR), and Singapore’s Personal Data Protection Act (PDPA).

2. Types of Cookies We Use

2a. Essential Cookies

Essential cookies are necessary for our website and client portal to function correctly. Without them, core features, such as logging in, navigating securely, and managing your services, would not work. These cookies are always active and do not require your consent.

Essential cookies include session management cookies, authentication tokens, and security tokens (such as CSRF protection). They do not collect information used for marketing or analytics.

2b. Analytics Cookies

Analytics cookies help us understand how visitors interact with our website, for example, which pages are visited most frequently, how long visitors spend on the site, and where traffic comes from. This information is aggregated and anonymised; it helps us improve our website and services.

We use Google Analytics (or equivalent analytics services) for this purpose. Analytics cookies are only set after you have given your consent via our cookie consent banner.

2c. Marketing Cookies

Marketing cookies are used to display advertisements that are relevant to you and your interests, and to track the effectiveness of our advertising campaigns. They may record whether you have visited our website before, and this information may be shared with third-party advertising partners.

Marketing cookies are only set after you have given your consent. You can withdraw your consent at any time as described in Section 5.

2d. Third-Party Cookies

Some features on our website are provided by third-party services, for example, our live chat support widget, payment processing integration, and embedded support tools. These third parties may set their own cookies when you interact with those features.

We have no direct control over third-party cookies, but we list the known third-party cookies in the cookie table in Section 3. Third parties are responsible for their own cookie policies and privacy notices.

The following table lists the cookies currently in use on our website and client portal. We review and update this list periodically as our services evolve.

Cookie Name Provider Purpose Category Duration
__rs_session RedSwitches Session management, maintains your active browsing session Essential Session
__rs_auth RedSwitches Authentication token, keeps you logged in to the client portal Essential 30 days
__rs_csrf RedSwitches Cross-site request forgery (CSRF) protection token, prevents unauthorized form submissions Essential Session
_ga Google Google Analytics, identifies unique visitors and tracks usage across sessions Analytics 2 years
_gid Google Google Analytics, distinguishes users within a single day Analytics 24 hours
_gat Google Google Analytics, throttles request rate to the Google Analytics service Analytics 1 minute
_fbp Meta (Facebook) Meta Pixel, used for ad targeting and measuring the effectiveness of Facebook ad campaigns Marketing 3 months
_gcl_au Google Google Ads conversion tracking, measures ad conversions and user interactions Marketing 3 months
crisp-client%2Fsession%2F* / crisp_* Crisp Live chat widget, stores session data to maintain your chat conversation Third-Party 6 months
__stripe_mid / __stripe_sid / stripe_* Stripe Payment processing, required to securely process card payments and detect fraud Third-Party Session

Note: This list represents cookies that may be set depending on the features you use and the consent choices you make. Session cookies are deleted when you close your browser. Persistent cookies remain on your device for the duration shown unless you delete them earlier.

When you first visit our website, a cookie consent banner will appear. The banner allows you to:

  • Accept all cookies (essential, analytics, marketing, and third-party)
  • Accept only essential cookies
  • Customise your preferences by category

Non-essential cookies (analytics, marketing, and non-essential third-party cookies) are not set until you have provided your consent. We do not use pre-ticked boxes or infer consent from inaction.

4.2 For Visitors from the European Economic Area (EEA)

For visitors located in the EEA, our consent mechanism is designed to meet the requirements of the EU ePrivacy Directive and GDPR. Specifically:

  • Consent is freely given, specific, informed, and unambiguous
  • A clear affirmative action is required (no pre-ticked boxes, no consent by scrolling)
  • You can withdraw consent as easily as you gave it
  • Your consent choices are recorded with a timestamp and stored for the duration required by applicable law

We record the date, time, and nature of your consent choices for audit and compliance purposes. This record is linked to a session identifier and is not used for any other purpose.

You have several options for managing or withdrawing cookie consent:

You can update your cookie preferences at any time by clicking the “Cookie Preferences” or “Manage Cookies” link in the footer of our website. This will re-open the consent banner and allow you to change your selections.

5.2 Via Your Browser Settings

Most browsers allow you to view, block, or delete cookies through their settings menus. The following links provide guidance for common browsers:

Please note: Blocking or deleting essential cookies will impair the functionality of our website and client portal. Features including login, service management, and checkout may not work correctly if essential cookies are disabled.

5.3 Opt-Out Tools for Specific Services

For analytics and advertising cookies from specific providers, you may also use their dedicated opt-out tools:

6. Do Not Track

Some browsers offer a “Do Not Track” (DNT) setting that sends a signal to websites requesting that your browsing not be tracked. There is currently no universally agreed technical standard for how websites should respond to DNT signals.

At present, RedSwitches does not alter its data collection practices in response to DNT signals. We continue to honour the consent choices you make directly through our cookie consent banner, which gives you meaningful control over non-essential cookies regardless of your browser’s DNT setting.

We will review this position if an industry standard for DNT emerges.

7. Changes to This Policy

We may update this Cookie Policy from time to time, for example, if we add new features to our website, change analytics providers, or in response to changes in applicable law. Material updates will be reflected by revising the “Last Updated” date at the top of this document.

If we make significant changes that affect your rights, we will notify you by displaying a prominent notice on our website or by re-triggering the cookie consent banner, as appropriate.

8. Contact

If you have any questions about this Cookie Policy, our use of cookies, or your privacy rights, please contact us:

Email: privacy@redswitches.com Website: redswitches.com

For requests relating to your personal data under GDPR or the PDPA, please refer to our Privacy Policy for details of your rights and how to exercise them.