Fair Use and Network Policy

Effective Date: 16 April 2026 Last Updated: 16 April 2026

1. Introduction and Scope

RedSwitches Pte Ltd. (“RedSwitches,” “we,” “us,” or “our”) operates a global bare-metal cloud infrastructure network spanning 20+ data centers. Maintaining a fast, stable, and reliable network for all clients requires that resources are used responsibly and equitably.

This Fair Use and Network Policy (“Policy”) sets out the rules governing how clients may use the network resources, IP addresses, bandwidth, and port capacity provided with their RedSwitches services. It applies to all clients, all server types, and all data center locations unless a specific service order or addendum states otherwise.

This Policy forms part of the RedSwitches Terms of Service. Capitalized terms not defined here have the meanings given to them in the Terms of Service.

2. Bandwidth

2.1 Metered vs. Unmetered Bandwidth

Bandwidth allocations vary by service plan and data center location. Your specific allocation is set out in your service order.

Where a service is described as offering “unmetered” or “unlimited” bandwidth, this means we do not cap your total monthly data transfer at a fixed gigabyte or terabyte figure. It does not mean that any level of sustained network utilization is acceptable.

“Unmetered” bandwidth is subject to fair use. Reasonable, expected use includes workloads that produce variable traffic patterns, bursting to high utilization during peak demand and operating at modest levels the remainder of the time. This is the normal operating profile of most infrastructure workloads.

Sustained saturation of your full port speed at or near 100% for extended periods (24 hours a day, 7 days a week) is not normal use and negatively impacts other clients sharing upstream network capacity. RedSwitches reserves the right to address such usage as described below.

2.2 Right to Rate-Limit or Request Upgrade

If a client’s bandwidth consumption is consistently excessive and is causing or is likely to cause degradation for other clients or network infrastructure, RedSwitches may, at its discretion:

1. Notify the client and request a reduction in sustained utilization
2. Apply rate-limiting or traffic shaping to the affected service
3. Request that the client upgrade to a higher-capacity plan or a dedicated uplink arrangement suitable for their traffic levels
4. Suspend or terminate service in accordance with the enforcement process in Section 7

We will provide notice before applying rate-limiting except where immediate action is required to protect network integrity.

2.3 Specific Terms

Where your service order specifies a particular bandwidth allocation, commit rate, or traffic cap, those specific terms govern. In any conflict between this Policy and your service order, the service order prevails.

3. IP Address Usage

3.1 Assignment and Legitimate Use

IP addresses are assigned to clients for use with active RedSwitches services only. IP addresses are a finite, shared resource subject to regional allocation policies including those of RIPE NCC (Europe, Middle East, and Central Asia), ARIN (North America), and other Regional Internet Registries (RIRs).

Clients must use assigned IP addresses only for legitimate, lawful network services associated with their RedSwitches infrastructure.

3.2 No IP Hoarding

Clients may not request, accumulate, or hold IP addresses beyond their reasonable operational needs. Requests for additional IP addresses beyond the standard allocation included with a service plan must be accompanied by a written technical justification demonstrating operational necessity, consistent with RIPE NCC and ARIN policy requirements.

We reserve the right to decline requests for additional IPs that do not meet this justification standard, and to reclaim IP addresses that are not in active use.

3.3 Reclamation of Unused IPs

IP addresses that are assigned to an account but not actively in use may be reclaimed by RedSwitches. We will provide a minimum of 7 days’ written notice before reclaiming unused IPs to allow the client to demonstrate active use or arrange reassignment.

IP addresses associated with terminated or suspended services are reclaimed immediately.

3.4 Prohibited Uses of IP Addresses

Clients must not use RedSwitches-assigned IP addresses for any of the following:

• Sending unsolicited bulk email (spam), or any email that violates applicable anti-spam legislation
• Any activity that causes the IP address to appear on industry blacklists or reputation databases in a way that negatively affects RedSwitches or other clients
• Operating services that facilitate abuse by third parties (for example, open mail relays or open proxies that allow anonymous spam or attack traffic)
• Activities that violate any applicable law or the RedSwitches Acceptable Use Policy

Where a client’s IP addresses are listed on major spam or abuse blacklists, the client is responsible for promptly resolving the underlying cause. RedSwitches may null-route or suspend affected IPs if the client fails to resolve blacklist listings within a reasonable time.

4. Port Speed

4.1 Shared Uplinks

Many RedSwitches services are provisioned on shared upstream network infrastructure. Where your service plan includes a shared uplink, fair use applies: no single client may consistently consume disproportionate uplink capacity in a manner that degrades throughput or latency for other clients on the same uplink segment.

RedSwitches monitors network utilization and may take action as described in Section 7 where a single client’s usage materially impacts the shared network experience.

4.2 Dedicated Uplinks

Clients with dedicated uplink arrangements, where the full uplink capacity is reserved exclusively for that client, may utilize the full contracted port speed at any time, including sustained full-rate utilization. Fair use provisions regarding sustained saturation do not apply to dedicated uplinks.

If you require sustained high-bandwidth utilization, please contact our sales team about dedicated uplink options available at your data center location.

5. Prohibited Network Activities

The following activities are prohibited regardless of the purpose claimed or the plan type. Engaging in any of these activities is a serious violation of this Policy and may result in immediate suspension without prior warning.

5.1 Spoofing and Impersonation

• IP source address spoofing, transmitting packets with a falsified source IP address that does not belong to the client’s allocated address space
• ARP spoofing / ARP poisoning, sending falsified ARP messages to redirect traffic intended for other clients or network equipment
• MAC address flooding, sending excessive numbers of Ethernet frames to overwhelm network switches

5.2 Routing Abuse

• BGP hijacking, announcing IP prefixes in BGP that belong to other organizations without their authorization
• Unauthorized BGP route announcements, advertising routes for IP space not allocated or authorized to the client
• RPKI-invalid route origination, originating BGP routes that are invalid under Resource Public Key Infrastructure (RPKI) validation

5.3 Open and Abusable Services

• Operating open DNS resolvers accessible to the public, which can be abused for DNS amplification attacks
• Operating open SMTP relay services that permit third parties to send email through your servers without authentication
• Operating open HTTP/SOCKS proxies accessible to the public that enable anonymous traffic routing or circumvention of abuse controls

5.4 Scanning and Reconnaissance

• Conducting port scans, vulnerability scans, or network reconnaissance against RedSwitches infrastructure, other clients’ servers, or third-party systems without explicit written authorization from the target
• Running network sweeps, mass-ping campaigns, or traceroute floods targeting external parties

5.5 Attacks and Malicious Traffic

• Launching or participating in Distributed Denial of Service (DDoS) attacks or any other flood-based attack
• Transmitting exploit code, malware, or command-and-control traffic
• Participating in botnets or similar coordinated attack infrastructure

6. Resource Usage

Clients’ use of CPU, memory, storage, and other server-level resources is governed by their service order. As a bare-metal cloud provider, RedSwitches provides dedicated physical hardware, resource limits are defined by the hardware specification rather than software-enforced caps.

RedSwitches continuously monitors network-level metrics, including bandwidth utilization, traffic patterns, packet rates, and routing behaviour, to maintain network integrity and respond to abuse. This monitoring operates at the network and infrastructure layer. RedSwitches does not monitor, inspect, or log the content of client traffic or data stored on servers.

Clients who have opted into RedSwitches’ complementary OS monitoring managed service will have agreed to a separate scope of monitoring as part of that service configuration.

7. Enforcement

RedSwitches’ general enforcement approach for violations of this Policy is graduated and proportionate to the severity and persistence of the violation:

For serious violations, including IP spoofing, BGP hijacking, active DDoS attacks, and CSAM-related activities, RedSwitches reserves the right to skip directly to suspension or termination without prior warning, and to report the activity to relevant law enforcement or abuse reporting bodies.

8. Modifications

RedSwitches reserves the right to update this Policy at any time to reflect changes in network architecture, industry standards, or regulatory requirements. Material changes will be reflected by updating the “Last Updated” date at the top of this document. Clients will be notified of significant changes via the email address on their account. Continued use of RedSwitches services following any update constitutes acceptance of the revised Policy.